Dealing With Difficult People

Field: Personal Development | Delivery Method: Self Study | CPE Hours: 1.0

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As auditors, we often deal with people who are defensive, have difficult behaviors, or have whining and negative demeanors. Wouldn't it be great if we had some tips for how to deal with all three to help make our job's easier?

In this course, we dive into all three. You will learn how to communicate more effectively with common difficult personal behaviors, with tips you can implement today. Make sure to grab a pen and paper when you listen in since there is so much good content.

Jason Mefford is joined by Dr. Rick Brinkman who is the coauthor or author of 6 McGraw Hill books, including: Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst which has sold over 2,000,000 copies and has been translated into 25 languages.

Yep, you read that right. Over 2,000,000 books means Dr. Brinkman is one of the best in the world at what he does.

He has been a featured guest on CNN and is a frequent communication expert for publications such as the Wall Street Journal, the New York Times, Oprah Magazine and USA Today.

Field: Personal Development
Delivery Method: Self Study
CPE Hours: 1.0

Format: Video

Your Instructor

Jason Mefford
Jason Mefford

Jason Mefford is a rock star in internal audit, risk management and compliance. He typically works with Chief Audit Executives (CAE) and professionals in audit, risk and compliance with the technical and soft-skills needed to navigate the land mines of organizations. He takes complicated, confusing & hard things, makes them practical, proactive & simple to improve learning and transformation. He's been an executive in charge of internal audit, risk management, ethics, compliance, and information security.

You can learn more about him at: and

Course Curriculum

  Dealing With Difficult People
Available in days
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Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 7 days and we will give you a full refund.

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